A few years ago I had the chance to have a training on Service Design with Arne from Design Thinkers, while I was still working for Novabase Consulting and based in Lisbon. Novabase was at that point starting to embrace these methodologies internaly to provide better advise to clients.
Just take 5 minutes of your time to hear some insights about how DT and Service Design methodologies can help create value for companies and customers.
https://www.youtube.com/watch?v=rq3GVNKrpjQ